Ofcom publishes voluntary code for Internet Service Providers (ISP)

The way broadband speeds are advertised is to be regulated under a voluntary code published by Ofcom. It wants companies to publish accurate estimates of the maximum connection speeds people can expect before they buy broadband packages. Some 32 internet providers, covering more than 90% of UK broadband customers, have agreed to the code.

Code requirements
There are several steps that fixed-line internet service providers (ISPs) – ones that use cables – are required to take under the voluntary code.

These include

• providing customers with an accurate estimate of the maximum speed that the line can support, whether in a shop, over the internet or on the phone
• resolving technical issues to improve speed
• offering customers the choice to move onto a lower speed package when estimates given are inaccurate
• providing consumers with information on usage limits
• alerting customers when they have breached usage limits

Source : BBC NEWS | Technology
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